Privacy Policy

Information we collect

When you submit an enquiry or book an appointment we collect the details you provide: your name, phone number, email address, city, your pet's name, type, breed and age, the service you need and any message you write.

We also collect basic technical information such as pages visited and the campaign source that brought you to the site, so we can understand which content is useful.

How we use your information

Your details are used to respond to your enquiry, confirm appointments, maintain your pet's clinical record and send service-related updates. We may contact you by phone, WhatsApp, SMS or email about a request you made.

We do not sell your personal information, and we do not share it with third parties except service providers who help us operate this website and our clinics, under confidentiality obligations.

Data retention and security

Clinical and appointment records are retained for as long as needed to provide continuity of care and to meet legal obligations. We apply reasonable technical and organisational safeguards to protect the data we hold.

Your choices

You may ask us to access, correct or delete the personal information we hold about you, or to stop sending marketing messages, by contacting our care team. Some records may need to be retained where the law requires it.

Cookies and analytics

This website may use cookies and analytics tools to measure traffic and improve the experience. You can control cookies through your browser settings.

Contact

For any privacy question or request, contact Vetic Pet Clinic through the contact page and mark your message for the privacy team.